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 Business Communications Manager (BCM)  Contact us to discuss your communication platform requirements and smooth migration from one to the other. The platform is ideal for businesses that need support for up to 40+ users with advanced capabilities, including: • Robust telephony features • Voice messaging and unified messaging • IP networking • Mobility solutions • Internet/intranet access • Contact centers with skills-based routing • IP telephony to users’ desktops • Integrated router option for Ethernet or ADSL broadband access Business Communications Manager 50 enables you to migrate to convergence in phases from today’s hybrid environment to pure IP. Whether you’re ready for convergence today or a year from now, your options will be open and your investment secure.
Reap the benefits of a winning solution
With Nortel Business Communications Manager 50, you can transform communications from basic utility to competitive advantage through powerful capabilities and cutting-edge applications. As your business needs change, both in capacity and features, you can add software and system expansion modules so your network keeps pace as your business grows. Improve customer and client satisfaction
Prompt and efficient call handling enables callers to reach you anytime, anywhere for an elevated level of customer service. For example, with automated attendant and voice messaging functions, customers can make inquiries, place orders or schedule service any time of the day or night. Mailboxes are virtually unlimited, as the Business Communications Manager 50 provides 100 hours of message storage. Enhance employee productivity
A rich portfolio of convenience and control features, secure Internet access and enhanced mobility provide the means for users to stay in touch when away from their desks. For example, call forward and redirect features enable you to customize internal call routing as staff members visit other offices, move or change responsibilities. Support for mobility solutions such as multi-cell digital mobility further enhance productivity by extending reach for wireless handset users on the move. You can even leverage your existing infrastructure for data and voice through a WLAN IP option that supports most Nortel IP Phone 2004 features, and wireless standard WMM (Wi-Fi Multi- Media QoS) and WPA (Wi-Fi Protected Access security). Increase revenues and encourage repeat business
Reduce operational costs
Streamline administration and centralize messaging and management applications for your multiple sites using your existing LAN and the Internet to securely transmit voice and fax calls, and capitalize on new IP services. The Nortel Network Configuration Manager helps you create and maintain a centralized database of system configurations, so it’s fast, easy and inexpensive to bring new systems online. Optimize the network
The Business Communications Manager 50 enables you to use your existing LAN to carry voice/fax calls, and interwork with third-party network elements and applications. You can order your Business Communications Manager 50 base unit with integrated Ethernet or ADSL router — that’s one less element to think about. And with security features such as SFTP for SSH Encrypted File Transfers and SNMPv2/v3, you can use your network to its fullest without worrying that information will be compromised. Project a corporate-caliber image at a small-business price
The affordable Business Communications Manager 50 unit, scaled for small to medium sited sites, comes pre-loaded with hundreds of features and a full suite of integrated applications. As your business grows and its needs evolve, you can activate more capabilities — simply by entering a keycode. • One of the industry’s largest portfolios of telephony features —
more than 400 in all — lets you process calls with exceptional reliability, efficiency and flexibility. You can be sure that all callers receive prompt, professional treatment. Employees enjoy convenience, productivity and control features that reduce phone tag and frustration. For example, the system can put a call on hold to page a person, who can then pick up the call from any extension.
• Voice messaging
enables callers to leave important information on a mailbox for a selected user, department or groups of users. The system adds call information, such as calling line ID, time and date of the calls and priority level. Employees can record their own personalized greetings and enjoy password-protected access to their messages from anywhere. • Automated attendant
answers calls 24 hours a day with your personalized greetings, and routes calls to the right people, departments or voice mailboxes — according to time of day, day of week, holiday schedule and calling line ID. The routing logic can include multiple levels, so callers can selfdirect to exactly the right destination. • Unified messaging
consolidates voice, fax and email messages onto users’ PCs or laptops, to be managed by one standard application, such as Microsoft Outlook or Exchange. • Convergence
of services over IP supports powerful new e-business applications that improve operations and customer service, cost-effectively extend network services to remote workers, increase portability, simplify moves and changes, and eliminate toll charges for site-to-site calls.
• Universal Internet access
gives authorized users access to the company intranet or the Internet. Optional security features — such as authentication, encryption, firewall and virtual private networks (VPNs) — provide safe connectivity among business sites and for mobile or homebased employees. Flexible working solutions are enabled via the direct termination of up to 10 IPSec clients. This supports up to 10 simultaneous remote worker sessions enabling secure access to the company's voice and data communications network from anywhere a high-speed connection is available. • Intelligent Contact Center
offers basic contact center functionality with flexible selection for up to 50 agents, 30 skill sets and reporting capabilities. Incoming calls can be distributed among designated employees to create an order desk, reservations department, customer service group or technical support center so callers have an express lane to the right destination, and agents can give the best possible service. Computer Telephony Integration puts important call-related information at the agent’s fingertips. You can enrich the caller/agent interaction with Web click-to-call, cobrowsing and ‘pushed’ Web pages. • Computer Telephony Integration
(CTI) enables you to use third-party, PC-based applications to control telephone services, such as a click-to-call company directory or automatic screen “pops” of a customer’s account status alongside a customer’s call. It’s simple to activate, set up and manage these applications from any workstation that has LAN or Web access, using a standard management application called Element Manager and “Start up Profile”. • Ad-hoc conferencing
allows for up to 18 simultaneous conference participants in multiple conferences — all on the same user interface as an existing three-way conference. Put the power of Business Communications Manager in users’ hands
Contact us to discuss your communication platform requirements Click here to enter our online shop and view Nortel Handsets Click here to download brochures and user guides on the Nortel BCM 
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