Sentel Online Call Management
Telecoms is now the fourth largest variable cost in business - you can't manage what you can't measure
Sentel monitors the performance of individual telephone extensions and exchange trunks using the information to report on the number of calls each extension has made, the duration of the calls, ring response, abandoned calls and much, much more.
Callmanager Online is an effective, easy to use telephone management tool that puts you in control by giving you access to your telephone call traffic reports through the convenient resource of the World Wide Web.
The in-house built, site based equipment, collects the call traffic data from either your PABX or Centrex system and sends the records overnight to the processing centre (or in the case of VOIP telephony, FTP the records in virtual real time), where it is merged with your specific company tarrif rates and extension structure. This data is then placed on the password secured www.callmanageronline.com
Your PC System Requirements
Internet access. IE 5 or above recommended
Pentium II 166 MHz processor
Operating system Windows NT4, 2000 & XP
Minium of 128MB RAM
100 MB free disk space
Key Benefits
Free automatic and ongoing software upgrades
No training or re-training costs
Unlimited technical & customer service support supplied daily and free of charge
No staff input is required. Free multi-user access.
Scheduled reporting, alarms & alerts, number personalisation and CLI as standard
A fully managed service – maintenance free environment
Free extension structure & tariff adds / moves & changes
All equipment is fully guaranteed and replaced free of charge if required
Web based using latest technology & fully compatible with industry led web browsers
Secure & confidential access to your information Password protected
Department group access and individual user permissions allows access to certain groups of extensions
Colour graphical representations and extension level billing can be produced easily
Features
Reports
With callmanager online, you can choose how you would like to see the data reported. For example you might select to have reports on extension usage, destination analysis, high costs calls and frequently dialled numbers.
These reports will enable you to analysis your telecom function accurately and assist you in extension or department billing and setting budgets and targets.
Scheduler:
The ‘scheduler’ feature comes as standard and allows management reports to be customised and emailed to a recipient(s) automatically on a daily, weekly or monthly basis. Scheduler reduces time spent by the user creating reports and delivers the right information to the right person at the right time.
Multi-Site Selector
The multi-site selector feature allows continuous monitoring of call traffic across a company network and enables users to merge the telephone call data from any number of sites into one report.
Callmanager Online is compatible with industry leading web browsers and is user friendly through its use of menus, help options and direct e-mail links to technical staff. The report selection process is fast and powerful. The wide ranging and flexible filtering options allow you to complete control over the reports you produce.
Click here to contact us to discuss your Call Management requirements in detail.
